Refund and Returns Policy

Experiences

Public Classes:

We are happy to reschedule at no cost or provide a full refund with five days’ notice.

We cannot issue any refunds or rescheduling for no shows.

Group Events & Packages:

Deposits are non-refundable. We are happy to reschedule at no cost or provide a refund for any prepaid amount over the deposit with five days’ notice.

For Private Packages, we are happy to reschedule at no cost or provide a full refund with five days’ notice.

We cannot issue any refunds or rescheduling for no shows.

Merchandise

Classes/Events

Your art is reviewed for quality and safety by our glassblowing prior to returning it to you. We are unable to gauge various ways your glass could break after leaving our studio, therefore we do not offer refunds for individual art pieces made during your event or class. If the results of your piece are unsatisfactory, please contact us.

Gallery

All gallery sales and apparel are final.

Refunds

Refunds for online purchases are via Paypal and may take up to 7 business days before appearing on your statement.

For in point of sale purchases, a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Sale items

Sale items cannot be refunded.

Exchanges

We do not accept exchanges after leaving our studio.

Shipping

Custom glass orders are scheduled based on our current backlog. Please call for lead times. Once your order is complete, items will be shipped within 3 business days. Premade items such as apparel or current gallery inventory typically ship within 3 business days. You will be notified by email once your order has shipped. We ship via UPS Ground or USPS.